We deliver to most of the Greater Vancouver Area - as west as Horseshoe Bay and and as east as Langley. When you check out, you'll select your delivery zone and delivery window.
When you order, you'll enter your address, delivery day, and any notes for the driver ("Suite #1010", "Come around back", "Avoid large angry dog", etc). When we deliver, they'll come in an insulated bag that keeps it cold for up to 4 hours, so no need to be home.
Yes - just leave specific instructions on both how to enter the building and what to do if you're not home. It's common to have deliveries be left with the building's front desk manager for the day.
We process our deliveries on Fridays, and the deadline to begin, cancel, or change your order is Thursday at midnight. You then receive your order on your delivery day after processing. So, two examples:
If you ordered on Wednesday, April 13th, you'd receive your first delivery on Sunday the 17th or Monday the 18th.
If you ordered on Saturday, April 16th, you'd receive your first delivery on Sunday the 24th or Monday the 25th.
When you select a pickup point, we'll deliver your smoothies to that point. From there, you can pick it up whenever you'd like. Just go to them, show them your receipt, and they'll give you your smoothies!
You have two weeks from when we confirm your order to pick them up. After that, you can still pick them up, but we'll have to charge you a $3.95 restock fee :(
All order through our site by default are a recurring purchase. This means you don't have to think about when your smoothies are coming - you'll have a regular frequency of your favourite smoothies. At checkout, you choose your frequency (weekly, biweekly, monthly), and can change it anytime.
Subscriptions can be as frequent (or infrequent) as you like. You choose your volume, how often you want it, and we take care of the rest. You can do anything from once a week to once every 6 weeks.
Yep! To pause or skip a week, just log in to the member portal, click "Manage Subscription", "Upcoming Orders", and select the weeks you'd like to skip.
We recommend taking off the lid and filling the cup to the brim. This equals between 300 and 400 mL of liquid, which you can tweak up or down depending on your consistency preference. Water works with all our smoothies, and on our smoothie page we recommend a couple other liquids we think taste great.
Most household-standard blenders will work fine. If you're already using it for smoothies you make yourself, it's probably good to go! Of course, if you want to use what the founders use, our gold standard is the Vitamix Total Nutrition Centre.
If you have a Magic Bullet, it can work, but we recommend you blend only half a cup at a time. Those things are tiny.
We source our ingredients locally and organically whenever possible for frozen product. This means working with distributers like Discovery Organics, Snowcap BC, and Organic Matters to find the best frozen ingredients.
The smoothies come in 3" diameter recyclable paper cups. An average apartment-size freezer filled with regular groceries can usually fit 12 smoothies no problem.
