Frequently Asked Questions

We deliver to most of the Greater Vancouver Area - as west as Horseshoe Bay and and as east as Langley. When you check out, you'll select your delivery zone and delivery window. 

See our full delivery map here.

When you order, you'll enter your address, delivery day, and any notes for the driver ("Suite #1010", "Come around back", "Avoid large angry dog", etc). When we deliver, they'll come in an insulated bag that keeps it cold for up to 4 hours, so no need to be home.

Not at all - just let us know where you'd like it dropped off. Our insulated storage will keep it cold for up to 4 hours.

Yes - just leave specific instructions on both how to enter the building and what to do if you're not home. It's common to have deliveries be left with the building's front desk manager for the day. 

We process our deliveries on Fridays, and the deadline to begin, cancel, or change your order is Thursday at midnight. You then receive your order on your delivery day after processing. So, two examples:

If you ordered on Wednesday, April 13th, you'd receive your first delivery on Sunday the 17th or Monday the 18th. 

If you ordered on Saturday, April 16th, you'd receive your first delivery on Sunday the 24th or Monday the 25th.