When you order, you'll enter your address, delivery day, and any notes for the driver ("Suite #1010", "Come around back", "Avoid large angry dog", etc). When we deliver, they'll come in an insulated box (or bin if you subscribe). This keeps it cold for up to 4 hours.
If you're a subscriber, we'll pick up the bin next delivery.
We process our deliveries on Fridays, and the deadline to begin, cancel, or change your order is Thursday at midnight. You then receive your order on your delivery day after processing. So, two examples:
If you ordered on Wednesday, April 13th, you'd receive your first delivery on Sunday the 17th or Monday the 18th.
If you ordered on Saturday, April 16th, you'd receive your first delivery on Sunday the 24th or Monday the 25th.
When you select a pickup point, we'll deliver your smoothies to that point. From there, you can pick it up whenever you'd like. Just go to them, show them your receipt, and they'll give you your smoothies!
All order through our site by default are a recurring purchase. This means you don't have to think about when your smoothies are coming - you'll have a regular frequency of your favourite smoothies. At checkout, you choose your frequency (weekly, biweekly, monthly), and can change it anytime.
We recommend taking off the lid and filling the cup to the brim. This equals between 300 and 400 mL of liquid, which you can tweak up or down depending on your consistency preference. Water works with all our smoothies, and on our smoothie page we recommend a couple other liquids we think taste great.
Most household-standard blenders will work fine. If you're already using it for smoothies you make yourself, it's probably good to go! Of course, if you want to use what the founders use, our gold standard is the Vitamix Total Nutrition Centre.
If you have a Magic Bullet, it can work, but we recommend you blend only half a cup at a time. Those things are tiny.
We source our ingredients locally and organically whenever possible for frozen product. This means working with distributers like Discovery Organics, Snowcap BC, and Organic Matters to find the best frozen ingredients.